Modern technology can be both a tremendous asset and a potential barrier during crisis situations. Understanding how to use technology effectively for emergency communication can significantly improve your ability to get help when you need it.
Communication Tools and Platforms
Text Messaging:
- Advantages: Often works when phone lines are overwhelmed, creates written record, can be sent to multiple people
- Best for: Quick updates, sharing addresses/contact information, non-urgent communications
- Crisis tip: Keep messages brief and include key information - who, what, where, when
Voice Calls:
- Advantages: Immediate, allows for complex information exchange, conveys emotional tone
- Best for: Urgent situations, complex coordination, when you need immediate response
- Crisis tip: Have key information written down before calling to avoid forgetting details
Group Messaging/Family Chat Apps:
- Advantages: Update multiple people at once, ongoing coordination, shared information
- Best for: Family coordination, ongoing situation management, keeping extended network informed
- Crisis tip: Designate one person to manage group updates to avoid confusion
Social Media:
- Advantages: Reach many people quickly, community resources and support
- Best for: Large-scale disasters, community coordination, finding resources
- Crisis tip: Be cautious about privacy and sharing personal information publicly
Email:
- Advantages: Can include detailed information, attachments, creates permanent record
- Best for: Non-urgent official communications, documentation, detailed updates
- Crisis tip: Use clear subject lines like "URGENT: Family Emergency Update"
Video Calling:
- Advantages: Visual confirmation of safety, shows physical condition, emotional support
- Best for: Medical consultations, family reassurance, complex instructions
- Crisis tip: Have good lighting and stable internet when possible
Emergency Apps and Services
Emergency Service Apps:
- What3Words: Provides precise location using three words (useful in areas without clear addresses)
- Red Cross Emergency App: Provides local emergency information and communication tools
- FEMA App: Emergency alerts, safety tips, and local shelter information
Medical Apps:
- Medical ID features on smartphones (accessible from locked screens)
- Prescription tracking apps for medication information
- Hospital system apps for emergency department wait times
Family Safety Apps:
- Life360: Location sharing and emergency alerts for family members
- Find My Friends/Family Locator apps: Track family member locations
- Emergency contact widgets on home screens
Crisis-Specific Apps:
- Natural disaster tracking apps (hurricane, earthquake, wildfire trackers)
- Local emergency management apps
- Transportation apps for evacuation planning
Digital Preparedness
Phone Preparation:
- Keep emergency contacts easily accessible (favorites, ICE contacts)
- Set up emergency contact information accessible from locked screen
- Download emergency apps before you need them
- Keep phone charged (consider portable chargers)
Cloud Storage for Important Information:
- Store copies of important documents (insurance, medical, identification)
- Keep emergency contact lists accessible from any device
- Share emergency information with trusted family members
Multiple Communication Methods:
- Don't rely on just one app or service
- Have backup phones or communication methods
- Know how to use basic features even if you're not tech-savvy
- Practice using emergency features before you need them
Technology Limitations in Crisis
Network Overload:
- Cell towers can become overwhelmed during widespread emergencies
- Text messages often go through when calls cannot
- Social media may be slower or unavailable
Power Outages:
- Phones and internet may not work without power
- Have backup charging methods (car chargers, portable batteries)
- Know location of public charging stations
Equipment Failure:
- Phones can be damaged during disasters
- Have backup communication methods
- Know important phone numbers by memory
Digital Divide:
- Not everyone has smartphones or internet access
- Include non-digital communication methods in your plans
- Help elderly or less tech-savvy family members prepare
Privacy and Security During Crisis
Personal Information Sharing:
- Be cautious about sharing too much detail publicly
- Use private groups or direct messages for sensitive information
- Consider who has access to your location and personal information
Scam Prevention:
- Be wary of unsolicited offers of help via phone/email/social media
- Verify identities before sharing personal information
- Use official channels for insurance, government assistance, etc.
Documentation:
- Take photos/videos of damage for insurance purposes
- Keep records of crisis-related expenses
- Screenshot important messages or information