Conclusion: Building Resilient Business Password Security & Recognizing When Your Accounts Have Been Compromised & Immediate Response: First 24 Hours After Discovery & Step-by-Step Account Recovery Process & Securing Accounts After Recovery & Dealing with Financial Losses and Identity Theft & Preventing Reoccurrence: Long-term Security Strategy & Working with Support Teams and Recovery Services & Special Cases: Social Media and Professional Account Recovery & Building Resilience for Future Incidents & Conclusion: Transforming Crisis into Resilience

⏱ 19 min read 📚 Chapter 2 of 27

Business password security in 2024 requires a comprehensive approach that combines technology, policy, training, and culture to create resilient defenses against evolving threats. The days of simple password policies and periodic training sessions are over—modern business password security demands sophisticated, systematic programs that adapt to changing business needs and threat landscapes.

Successful business password security starts with understanding that security is a business enabler rather than a business constraint. When implemented thoughtfully, strong password security increases employee productivity through better tools, reduces operational risk through fewer security incidents, and enhances business reputation through demonstrated commitment to protecting stakeholder data. Organizations that treat password security as a strategic business capability rather than a compliance checkbox achieve better security outcomes at lower total cost.

The implementation journey from current state to mature business password security takes time and requires sustained commitment from leadership, adequate resource allocation, and patience with the cultural changes necessary for long-term success. Start with the highest-risk accounts and most critical systems, build competence and confidence through successful implementations, and gradually expand security measures across the organization. Perfect security isn't achievable, but systematic improvement creates resilient defenses that adapt to new threats.

Remember that business password security is ultimately about protecting the people, relationships, and assets that make your organization successful. When security measures feel burdensome or create barriers to business objectives, step back and consider whether different approaches might achieve security goals while better supporting business success. The best business password security program is one that protects the organization while enabling its mission and values.

Take action today by assessing your current business password security posture, identifying the most critical vulnerabilities, and beginning systematic improvements that will protect your organization for years to come. The investment in comprehensive password security will pay dividends not just in prevented security incidents, but in increased business confidence, operational efficiency, and competitive advantage in an increasingly digital business environment. How to Recover Hacked Accounts and Secure Them Properly

At 3:47 AM on a Tuesday morning in September 2023, freelance graphic designer Maria Santos woke to find 47 missed calls and 129 text messages from friends, family, and clients. Her Instagram account had been posting cryptocurrency scams for the past six hours, her Facebook was sending malicious links to her professional contacts, and her Gmail was forwarding all incoming emails to an unknown address. The hackers had used her compromised Netflix password—the same one she'd used across multiple sites—to systematically take over her entire digital life. By morning, she'd lost $3,400 from her bank account, her largest client had terminated their contract due to the reputation damage, and her carefully built online presence was in ruins. More devastating than the immediate losses was discovering that the attackers had maintained access for three weeks before going public, quietly harvesting her personal information and monitoring her communications. Maria's recovery journey took four months, cost over $8,000 in lost income and recovery expenses, and taught her that account recovery is far more complex than simply changing passwords. Her experience illustrates why understanding proper account recovery procedures isn't just helpful—it's essential for anyone with a digital presence in 2024.

The first step in effective account recovery is recognizing compromise quickly, before attackers can cause maximum damage. Modern account takeovers often involve subtle, gradual access rather than obvious signs, making early detection crucial for limiting harm.

Email behavior changes often provide the earliest warning signs of account compromise. Unexplained gaps in your email history might indicate that messages have been deleted to hide attacker activity. New email forwarding rules, auto-replies, or filters could redirect sensitive information to attackers. Missing confirmation emails for password resets you didn't request suggest someone is trying to access other accounts. Sent emails you don't remember creating, especially to your contacts, indicate your account is being used for spam or social engineering attacks.

Social media activity anomalies can reveal compromise even when attackers try to maintain stealth. Posts, comments, or messages you didn't create, particularly those containing links or promoting products, indicate unauthorized access. New follows, friends, or connections that don't match your interests suggest attackers are building networks for future attacks. Changed profile information, privacy settings, or security options without your knowledge show attackers are establishing persistent access. Location check-ins or tagged photos from places you haven't been provide clear evidence of unauthorized account usage.

Financial account irregularities require immediate attention as they often indicate the beginning of fraud attempts. Small, unfamiliar transactions might be test charges to verify that stolen payment methods work. New authorized devices, payment methods, or shipping addresses suggest attackers are preparing for larger fraudulent purchases. Changes to account contact information, especially phone numbers or email addresses, indicate attempts to intercept security notifications. Denied legitimate transactions might result from credit freezes or fraud holds triggered by suspicious activity.

System and device indicators can reveal compromise even when account-level signs aren't obvious. Slower device performance might result from malware installed to steal passwords and monitor activity. New programs or browser extensions you didn't install could be harvesting credentials. Browser homepage changes, new bookmarks, or modified security settings suggest unauthorized access to your devices. Unexplained data usage on mobile devices might indicate malware or unauthorized remote access.

Communication disruptions often accompany account compromises as attackers try to isolate victims from help. Missing text messages or calls, especially from security services or financial institutions, might indicate SIM swapping or communication redirection. Friends or family reporting suspicious messages from your accounts provide external confirmation of compromise. Bounced emails or delivery failures to known good addresses suggest your email accounts are being filtered or blocked. Difficulty accessing your own accounts from trusted devices indicates password or setting changes.

The first 24 hours after discovering account compromise are critical for containing damage and preventing further unauthorized access. Quick, systematic action during this period determines whether you face minor inconvenience or major long-term consequences.

Emergency account lockdown procedures should begin immediately upon discovering compromise. Change passwords for all potentially affected accounts, starting with email and financial services. Enable two-factor authentication on all accounts where it wasn't previously activated. Log out of all sessions on all devices using account settings where available. Contact financial institutions immediately to report potential fraud and request account monitoring. Document everything with screenshots and notes, as this evidence may be needed for insurance claims or legal proceedings.

Damage assessment and containment help determine the scope of compromise and prevent further harm. Review recent account activity, financial statements, and communications for unauthorized actions. Check for new authorized devices, applications, or services that attackers might have added. Examine privacy settings and sharing permissions that might have been modified. Look for new contacts, followers, or connections that don't belong. Save evidence of unauthorized activity before it can be deleted or modified.

Communication triage ensures you can maintain essential communications while securing compromised accounts. Notify important contacts through secure channels that your accounts may be compromised and they should ignore suspicious messages. Set up temporary communication methods like new email addresses or phone numbers for critical communications. Contact your employer, clients, or business partners if professional accounts are affected. Warn family members who might be targeted based on information from your compromised accounts.

Financial protection measures prevent monetary losses and limit ongoing fraud exposure. Contact all banks and credit card companies to report potential compromise and request fraud monitoring. Place fraud alerts on credit reports with all three major credit bureaus. Monitor accounts frequently for unauthorized transactions and report them immediately. Consider freezing credit reports if identity information was likely compromised. Review and pause automatic payments to prevent further unauthorized charges.

Evidence preservation and documentation create records needed for recovery efforts, insurance claims, and potential legal action. Take screenshots of unauthorized account activity before changing anything. Save email headers and metadata that might help identify attack sources. Document financial losses with detailed transaction records. Create timeline notes of when you discovered compromise and what actions you took. Gather contact information for all affected accounts and services for follow-up communications.

Systematic account recovery requires methodical approach that addresses technical, financial, and reputational damage while preventing reoccurrence. The process varies by account type but follows consistent principles of verification, restoration, and hardening.

Email Account Recovery forms the foundation for recovering other accounts since email controls password resets for most services. Contact the email provider's security team immediately, using their official support channels rather than general customer service. Provide detailed information about the compromise including timing, unauthorized activity, and current access status. Use backup recovery methods like alternate email addresses, phone numbers, or security questions to regain access. Once access is restored, immediately change passwords, update recovery information, and enable the strongest available two-factor authentication. Social Media Account Recovery requires working with platform-specific processes that vary significantly between services. Facebook and Instagram provide specialized recovery forms for hacked accounts that require identity verification and detailed compromise information. Twitter's appeal process includes options for hacked accounts with specific evidence requirements. LinkedIn offers account recovery assistance through their professional support channels. Document all unauthorized posts, messages, or profile changes before attempting recovery, as platforms may remove evidence during the restoration process. Financial Account Recovery involves multiple steps to regain access and reverse fraudulent activity. Contact financial institutions immediately using phone numbers from official statements or cards, not numbers found online. Provide detailed information about unauthorized access and request immediate account review. File formal fraud reports and request written confirmation of your claims. Work with fraud departments to reverse unauthorized transactions and restore account access. Obtain new account numbers, cards, and authentication credentials to prevent continued unauthorized access. Shopping and E-commerce Recovery focuses on preventing financial losses and protecting saved payment information. Amazon, eBay, and other platforms have dedicated fraud departments for compromised accounts. Cancel any unauthorized orders immediately and dispute charges with both the platform and your payment providers. Remove or replace saved payment methods and shipping addresses that attackers might have modified. Review purchase history for fraudulent transactions that might not be immediately obvious. Update passwords and enable all available security features. Professional and Business Account Recovery requires coordinated response to protect both personal and organizational interests. LinkedIn, professional forums, and business platforms need special attention due to reputational impact. Notify employers or clients immediately if professional accounts are compromised to prevent business relationship damage. Work with IT departments if company accounts are affected to coordinate security responses. Document professional impact for potential legal action or insurance claims. Implement enhanced security measures to prevent future compromise of professional accounts.

Successfully recovering compromised accounts is only the first step—implementing proper security measures prevents reoccurrence and addresses vulnerabilities that enabled the initial compromise. This hardening process requires systematic security improvements across all accounts and devices.

Password and authentication overhaul must address the root causes of compromise rather than just changing current passwords. Generate completely new passwords for all accounts using a password manager to ensure uniqueness and strength. Implement the strongest available multi-factor authentication on every account, prioritizing hardware security keys or authenticator apps over SMS. Review and update all security questions and backup recovery methods. Remove old recovery methods like outdated phone numbers or email addresses that attackers might still control.

Account permissions and authorizations review helps eliminate persistent access methods that attackers might have established. Revoke access for all third-party applications and services connected to your accounts, then re-authorize only those you actively use. Review and remove authorized devices, browsers, and locations that you don't recognize. Check for new OAuth authorizations or API access that attackers might have created. Update account permissions to use principle of least privilege, reducing access even for legitimate applications.

Communication and privacy settings audit prevents attackers from maintaining information gathering capabilities through modified settings. Review email forwarding rules, auto-replies, and filters that might redirect sensitive information. Check social media privacy settings, friend/follower lists, and blocked user lists for attacker modifications. Update contact information and ensure backup communications methods are secure and under your control. Verify that account recovery information points to secure, controlled resources.

Device and browser security enhancement addresses potential local compromise that enabled account access. Run comprehensive malware scans on all devices used to access compromised accounts. Update all software, operating systems, and browsers to latest versions. Review browser extensions and remove any that aren't essential or recognized. Clear all stored passwords, cookies, and browsing data that might contain compromised credentials. Enable device-level security features like automatic locking and encryption.

Ongoing monitoring implementation provides early warning of future compromise attempts. Set up account alerts for all critical activities: logins, password changes, contact information updates, and financial transactions. Enable breach monitoring through services like Have I Been Pwned or password manager security reports. Implement credit monitoring and identity theft protection services if personal information was compromised. Create regular calendar reminders to review account activity and security settings.

Account compromise often leads to financial losses and identity theft that require specialized recovery processes beyond simple account restoration. Understanding your rights and available resources helps minimize long-term financial and legal consequences.

Banking and Credit Card Fraud Recovery involves working with financial institutions and payment processors to reverse unauthorized transactions and prevent future fraud. Federal regulations like the Electronic Fund Transfer Act and Fair Credit Billing Act provide consumer protections for electronic fraud, but you must act quickly to maintain these protections. File fraud reports with all affected financial institutions within the required timeframes, typically 60 days for credit cards and 2 business days for debit cards for maximum protection. Request written confirmation of your fraud reports and follow up if initial disputes are denied. Credit Report Remediation addresses identity theft impacts that extend beyond immediate account compromises. Place fraud alerts on credit reports with all three major credit bureaus (Experian, Equifax, and TransUnion) to prevent new accounts from being opened in your name. Consider credit freezes for maximum protection, which prevent all new credit inquiries until you lift the freeze. Dispute fraudulent accounts, inquiries, or information on your credit reports using the formal dispute processes provided by each bureau. Monitor credit reports regularly for new unauthorized activity that might indicate ongoing identity theft. Tax and Government Agency Fraud requires specialized response when identity thieves use stolen information for tax fraud or government benefit claims. File Form 14039 with the IRS to report identity theft and prevent fraudulent tax returns from being processed. Contact the Social Security Administration if your social security number was compromised and benefits might be affected. Report identity theft to your state tax agency and any other government agencies where fraudulent activity occurred. Consider getting an IRS Identity Protection PIN for additional protection against tax-related identity theft. Insurance Claims and Recovery can help offset costs associated with identity theft and account recovery when proper coverage exists. Review homeowner's, renter's, or dedicated identity theft insurance policies for coverage of fraud-related expenses. Document all costs associated with recovery efforts including lost wages, legal fees, and recovery service costs. File insurance claims promptly with detailed documentation of losses and recovery efforts. Work with insurance company specialists who understand identity theft claims and recovery processes. Legal Action and Law Enforcement may be necessary for severe cases involving significant losses or ongoing harassment. File police reports for identity theft and fraud to create official documentation of crimes. Contact the Federal Trade Commission to file identity theft reports and receive recovery guidance. Consider consulting with attorneys specializing in identity theft and cybercrime if losses are substantial. Understand that law enforcement recovery of losses is unlikely, so focus on legal documentation and prevention of future harm rather than expecting asset recovery.

Recovering from account compromise provides an opportunity to implement comprehensive security improvements that prevent similar incidents in the future. This strategic approach to security addresses the systemic vulnerabilities that enabled the initial compromise.

Comprehensive Password Management Implementation eliminates password reuse and weak password vulnerabilities that enable most account compromises. Choose and configure a reputable password manager for all accounts, not just the most important ones. Generate unique, complex passwords for every account using the password manager's generation features. Implement secure password sharing methods for family or team accounts rather than informal sharing. Regularly audit password strength and reuse through password manager security reports. Use the password manager's breach monitoring features to receive immediate notification of newly discovered compromises. Multi-Factor Authentication Strategy provides defense-in-depth protection that prevents account compromise even when passwords are stolen. Implement the strongest available MFA method for each account, prioritizing hardware security keys and authenticator apps over SMS. Use different MFA methods across critical accounts to prevent single points of failure. Maintain secure backup access methods including backup codes stored in your password manager. Plan for MFA device loss or failure with documented recovery procedures that don't compromise security. Digital Hygiene and Risk Management reduces exposure to the social engineering and malware attacks that often precede account compromises. Develop healthy skepticism about unsolicited communications requesting account actions or personal information. Keep all software, operating systems, and browsers updated with the latest security patches. Use reputable antivirus software and regular malware scanning on all devices. Limit personal information sharing on social media and public forums. Regularly review and clean up old accounts that you no longer use. Financial Security Integration connects account security with broader financial protection strategies that limit damage from future compromises. Use credit monitoring and fraud detection services that provide early warning of identity theft attempts. Implement account alerts and notifications for all financial activities including small transactions that might be test charges. Use separate accounts and payment methods for online shopping versus everyday banking to limit exposure. Consider identity theft insurance as part of your overall risk management strategy. Incident Response Planning prepares you to respond quickly and effectively to future security incidents. Document contact information for all critical accounts, financial institutions, and security services. Create and test account recovery procedures including backup authentication methods and emergency contacts. Maintain current backups of important data and documents that might be needed during recovery efforts. Establish secure communication channels that can be used if your primary accounts are compromised. Review and update your incident response plan regularly as accounts and threats evolve.

Effective account recovery often requires working with various support teams and professional services that can provide specialized assistance beyond what you can accomplish independently. Understanding how to work effectively with these resources improves recovery outcomes and reduces recovery time.

Platform Customer Support Strategies help you navigate complex recovery processes and access specialized security teams. Research the correct contact methods for security issues rather than using general customer service, as security teams have different procedures and capabilities. Prepare detailed documentation of the compromise including dates, unauthorized activities, and evidence before contacting support. Be persistent but professional, as security reviews often take time and may require escalation to specialized teams. Keep detailed records of all communications including case numbers, representative names, and commitments made by support staff. Financial Institution Fraud Departments provide specialized services for account compromise and identity theft beyond general banking customer service. Contact fraud departments immediately rather than waiting for business hours, as most operate 24/7 for security emergencies. Understand the difference between provisional credit (temporary) and permanent credit resolution, which can affect your planning and expectations. Ask about additional security measures like verbal passwords, enhanced monitoring, or transaction alerts that can prevent future fraud. Get written confirmation of all fraud reports and dispute resolutions for your records and potential insurance claims. Professional Identity Recovery Services can provide comprehensive assistance for complex cases involving multiple accounts and extensive damage. Identity theft resolution services like IdentityForce or LifeLock offer dedicated advocates who manage the recovery process across multiple accounts and agencies. Legal services specializing in identity theft can provide guidance on rights, procedures, and potential recovery actions. Credit monitoring and repair services can help restore damaged credit reports and monitor for ongoing identity theft. Understand the costs and scope of services before engaging professional help, as some issues you can resolve more effectively yourself. Law Enforcement and Regulatory Agencies provide official documentation and may investigate cases involving significant fraud or identity theft. Local police departments can file identity theft reports that provide official documentation for financial institutions and other recovery efforts. The Federal Trade Commission provides identity theft reporting and recovery guidance through their IdentityTheft.gov website. State attorney general offices may provide consumer protection assistance and mediation with businesses. Internet Crime Complaint Center (IC3) accepts reports of internet-related crimes that might aid in broader investigations. Insurance and Legal Support helps navigate complex recovery situations involving substantial losses or ongoing harassment. Identity theft insurance, whether standalone or part of homeowner's/renter's policies, may cover recovery expenses and legal costs. Legal consultation can help understand your rights and options when dealing with unresponsive businesses or complex fraud situations. Employee assistance programs through employers sometimes include identity theft recovery assistance. Credit unions and other financial institutions may provide member assistance programs that include identity theft recovery support.

Certain types of accounts require specialized recovery approaches due to their unique security models, verification processes, and the specific types of damage they can cause when compromised. Social media and professional accounts often have the greatest reputational impact and require careful handling.

Facebook and Instagram Recovery involves Meta's specialized hacked account reporting systems that require specific types of evidence and verification. Use the "My account is compromised" reporting option rather than general support, as this connects you with security specialists. Provide government-issued ID verification as requested, using official documentation rather than screenshots or photocopies. Document unauthorized posts, messages, or profile changes before they can be deleted during the recovery process. Be prepared for recovery times of several days to weeks, and avoid creating duplicate accounts which can complicate the process. Twitter/X Account Recovery requires working with their specialized appeal processes for compromised accounts. Use the specific hacked account recovery form rather than general support tickets. Provide detailed information about unauthorized activity and attach screenshots as evidence. Be patient with the review process, which can take several days or weeks depending on case complexity. Once recovered, immediately enable two-factor authentication and review all account settings, authorized applications, and blocked users lists for attacker modifications. LinkedIn Professional Recovery focuses on protecting professional reputation while restoring account access. Contact LinkedIn's professional support channels that understand the business impact of compromised professional accounts. Notify professional contacts immediately about potential unauthorized messages or connection requests from your account. Review and remove any unauthorized posts, endorsements, or profile modifications that could damage professional relationships. Consider the long-term reputation impact and address it proactively with affected professional contacts. Gaming and Entertainment Platform Recovery involves platform-specific processes that often include virtual asset and purchase protection. Steam, PlayStation, Xbox, and other gaming platforms have dedicated security teams for account compromise that understand virtual asset theft. Document unauthorized purchases, game installations, or virtual item transfers before attempting recovery. Work with fraud departments to reverse unauthorized purchases and restore lost virtual assets. Enable all available security features including family restrictions if appropriate to prevent future unauthorized purchases. Business and Domain Account Recovery requires coordinated response to protect both personal and organizational interests. Domain registrar compromises can lead to website hijacking and email redirection that affects business operations. Cloud service compromises like AWS, Google Cloud, or Microsoft Azure can expose business data and enable resource theft. Work with business IT departments or consultants who understand the technical and business implications of these types of compromises. Consider the regulatory and customer notification requirements if business data was potentially compromised.

Account recovery experiences provide valuable learning opportunities to build more resilient digital security that can better withstand and recover from future attacks. This proactive approach transforms recovery efforts into lasting security improvements.

Incident Documentation and Analysis helps identify the root causes of compromise and systematic improvements needed to prevent recurrence. Create detailed timelines of the compromise from initial access through recovery completion. Analyze what security measures existed, why they failed, and what improvements could have prevented or limited the compromise. Document lessons learned about recovery procedures, support resources, and effective response strategies. Use this analysis to guide future security investments and procedural improvements. Security Architecture Redesign addresses the systematic vulnerabilities that enabled compromise rather than just fixing immediate problems. Implement zero-trust principles that verify identity and authorization for every access request rather than trusting internal network access. Segment different types of accounts and data to limit the scope of future compromises. Create backup access methods and offline recovery resources that remain available even if primary systems are compromised. Design security systems that fail safely and provide clear indicators of compromise or failure. Skills Development and Knowledge Building improves your ability to prevent, detect, and respond to future security incidents. Develop technical skills in areas like password management, two-factor authentication, and basic digital forensics. Learn about current threat trends, attack methods, and defensive technologies through reputable security resources. Practice incident response procedures through tabletop exercises or simulated scenarios. Build relationships with security professionals, services, and resources that can provide assistance during future incidents. Community and Support Network Development provides resources and assistance for future security challenges. Connect with security-minded friends, family members, or colleagues who can provide support and expertise during incidents. Join online communities focused on personal cybersecurity that share current threat information and defensive techniques. Establish relationships with professional services like identity theft recovery, legal assistance, and technical support before you need them. Share your experiences and lessons learned to help others avoid similar compromises. Continuous Monitoring and Improvement maintains security posture over time and adapts to evolving threats and changing life circumstances. Implement ongoing monitoring for all critical accounts and personal information through breach notification services and credit monitoring. Schedule regular security reviews that examine your current threat exposure and defensive measures. Plan for life changes like job changes, moves, or family additions that might affect your security requirements. Stay informed about new threats and defensive technologies that might require updates to your security approach.

Account compromise and recovery experiences, while stressful and potentially costly, provide unique opportunities to build comprehensive digital security that's far stronger than what existed before the incident. The key is approaching recovery not just as restoration of previous access, but as fundamental improvement of your entire digital security posture.

Recovery success depends more on systematic, patient approach than on speed or technical sophistication. Take time to understand the full scope of compromise before rushing into recovery actions that might miss important issues or create new vulnerabilities. Work methodically through recovery procedures for each affected account, documenting lessons learned and improvements needed. Focus on building sustainable security practices that will serve you for years rather than just fixing immediate problems.

Remember that perfect security isn't achievable, but resilient security—the ability to detect, respond to, and recover from incidents quickly and completely—is within reach for anyone willing to learn and implement proper procedures. The skills, tools, and mindset you develop through account recovery will serve you throughout your digital life, making you less likely to experience serious compromises and better prepared to handle them when they occur.

The most important step is starting the recovery process immediately when you suspect compromise, even if you're not certain about the extent of the problem. Early action limits damage and provides more options for recovery, while delayed response often leads to more severe consequences and more complex recovery procedures. Don't let uncertainty or overwhelm prevent you from taking the protective actions that can limit the impact of account compromise.

Take action today by documenting your current account recovery resources, testing recovery procedures for your most critical accounts, and implementing the preventive measures that will reduce your likelihood of needing extensive recovery efforts in the future. The time invested in preparation will pay dividends if you ever face account compromise, transforming a potential crisis into a manageable incident with minimal long-term impact. Biometric Security vs Passwords: Face ID, Fingerprints, and Beyond

In December 2023, a security researcher demonstrated how she could unlock 67% of fingerprint-protected phones using nothing more than high-resolution photos from social media and $15 worth of craft supplies. Her technique involved creating fake fingerprints from Instagram photos that clearly showed subjects' fingertips, then using gelatin molds to fool fingerprint scanners on popular smartphones. This revelation shocked millions of users who believed biometric authentication was inherently more secure than passwords. Meanwhile, that same month, another research team showed how Face ID could be bypassed using a 3D-printed mask that cost under $200 to create. These demonstrations highlight a critical misunderstanding about biometric security in 2024: while biometrics offer significant advantages over traditional passwords in terms of convenience and resistance to certain types of attacks, they also introduce unique vulnerabilities that users and security professionals are only beginning to understand. The question isn't whether biometrics are better than passwords—it's how to use both technologies effectively in a layered security approach that maximizes their strengths while mitigating their individual weaknesses.

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